Refund Policy

Effective date: 2026-08-08

This Refund Policy is part of the ShowDrop Terms of Service and applies to purchases from Stoneclad Media on showdrop.ai. Where local consumer law grants you rights this policy cannot limit, those rights control.

1. Try Before You Pay

ShowDrop's risk reversal is structural, not a refund promise: your first episode is free — the full pipeline runs on your own footage, at no cost and with no payment method on file — so you can verify exactly what the Service produces before paying anything. Every plan is month-to-month with no contracts, cancellable anytime in two clicks.

2. Subscription Fees

Subscriptions are month-to-month and can be cancelled anytime, effective at the end of the current billing cycle (you keep access and remaining tokens through the end of the cycle). Subscription fees are non-refundable once a billing cycle begins, except: (a) where required by law, (b) verified billing errors or duplicate charges, or (c) at our discretion for verified extended Service outages.

3. Token Packs

• Token packs are non-refundable once any tokens from the pack have been consumed.
• A completely unused pack may be refunded within 14 days of purchase on request.
• Monthly-grant tokens are never refundable (they are included in the subscription fee). Under current policy they do not expire while your account is in good standing.
• Tokens have no cash value and cannot be exchanged for cash except as expressly stated here.

4. Failed and Held Jobs

• Processing failure on our side: if a job fails due to a Service error, consumed tokens are automatically re-credited. If a re-credit doesn't appear, contact us.
• Content-safety hold: if a job is held by content-safety screening and the hold is overturned on appeal, tokens are re-credited or the job re-run at no additional cost. If the hold is upheld because the content violates the Acceptable Use policy, tokens consumed by screening are not re-credited.
• Unsupported or corrupt files: tokens are not consumed for uploads rejected before processing begins.

5. Free Episode

The free first episode (650 tokens, no card required) is promotional, has no cash value, and is not eligible for any refund or credit.

6. How to Request a Refund

Email michael@stonecladmedia.com from your account email with the subject "Refund request." Include:

1. Your account email;
2. Which purchase (subscription month or token pack);
3. The episode/job in question, if the request concerns a processing failure.

We respond within 2 business days. Approved refunds are issued through Stripe to the original payment method; your bank may take additional days to post the credit.

7. Chargebacks

Please contact us before initiating a chargeback — billing errors and processing failures are resolved directly, usually within 2 business days. Accounts with chargebacks that contradict this policy may be suspended pending resolution.

8. Changes

We may update this policy prospectively; the version in effect at the time of your purchase governs that purchase.